Everhart, Glenn
From:	fairfield@sldb4.slac.stanford.edu
Sent:	Wednesday, December 02, 1998 5:53 PM
To:	Info-VAX@Mvb.Saic.Com
Subject:	Re: Diagnose problems.
In article <36654FC9.1FF0@pop.rice.edu>, 
    		Chihfang Lin <chihfang@pop.rice.edu> writes:
> Steve Spires wrote:
>> 
>> I am having some problems with DIAGNOSE on an Alpha running OpenVMS V7.1 
>> which hopefully someone can help with.
>> 
>> If I issue the command;
>> 
>> DIA> show types
>> 
>> I get the following response;
>> 
>> _DIAGNOSE-INF: License for product (null) does not exist
>> _DIAGNOSE-INF: License for product %s does not exist
>> _DIAGNOSE-INF: License for product %s does not exist
>> _DIAGNOSE-FAT: Execution failed
>> _DIAGNOSE-FAT: No message found for status code 0
> .........
>> As this is a system tool (as I understand it) I would not expect to have it
>> licensed.
> ..........
> 
>> Steve Spires
> 
> 
> As far as I know, the software (DecEvent) is free, but you do need a
> license for it.  The license is free also. I usually call Compaq/Digital
> Customer Support Center to get a copy of the license when mine is
> expired.

        Actually, what is  required  is  a  (hardware?) support contract
    with  Compaq/Digital.  Given that, your CSE will supply the required
    PAK.

        However, you can also install  and  run DIAGNOSE _without_ a PAK
    if  all you want is the /TRANSLATE services (which are _supposed_ to
    replace the old ANAL/ERROR).  The PAK is required for  analysis  and
    notification (I think those are the proper terms).

        I think what trips  up  most  people  is  that DIAGNOSE is _not_
    installed  by  default  when you install or  upgrade  the  operating
    system.  You need to install it as a layered product.   Fortunately,
    you  can  always  download  the  most  current  version  of DECevent
    (DIAGNOSE) from the DECevent home page:

        http://www.service.digital.com/decevent/

    Version 2.8 (for VMS) is current.


    	-Ken
-- 
 Kenneth H. Fairfield       |  Internet: Fairfield@Slac.Stanford.Edu
 SLAC, P.O.Box 4349, MS 46  |  DECnet:   45537::FAIRFIELD (45537=SLACVX)
 Stanford, CA   94309       |  Voice:    650-926-2924    FAX: 650-926-3515
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 These opinions are mine, not SLAC's, Stanford's, nor the DOE's...