From: Andrew Robert [arobert@townisp.nowhere.com]
Sent: Saturday, May 12, 2001 4:18 PM
To: Info-VAX@Mvb.Saic.Com
Subject: Solution to install problem when upgrading to OpenVMS v7.3



Hello,

If you are intending on installing VMS 7.3 when you receive it, please be
aware of the enclosed installation problem and workaround. A cover letter
explaining the problem and workaround will also be shipped with the 7.3
kits.


(c) Copyright 2001 Compaq Computer Corporation.  All rights reserved.

   SOURCE:  Compaq Computer Corporation         INFORMATION BLITZ

   INFORMATION BLITZ TITLE:

      System boot failure after upgrade to V7.3

   DATE: May 2, 2001

   INFORMATION BLITZ #: TD 2928-CR


   DEPARTMENT: OSSG - Sustaining Engineering

   =================================================================

   PRODUCT NAME IMPACTED: OpenVMS Alpha Version 7.3

   PRODUCT FAMILY:                                PRODUCT NUMBERS:

   Storage         ___                            ________________
   Systems         ___                            ________________
   Networks        ___                            ________________
   PC              ___                            ________________
   Software        _X_                            ________________
   Other (specify) ___                            ________________


   PROBLEM STATEMENT:

   During an OpenVMS Version 7.3 upgrade, operating system files
   from the previous version of OpenVMS are deleted. Due to errors
   in the following remedial kits, files from the newly installed system
   may be deleted. This may cause the system to be unbootable.

      o  DEC-AXPVMS-VMS721_DRIVER-V0200-4.PCSI

      o  DEC-AXPVMS-VMS721_MANAGE-V0100-4.PCSI

      o  DEC-AXPVMS-VMS721_VX1-V0200-4.PCSI

      o  DEC-AXPVMS-VMS721H1_CPU2308-V0100-4.PCSI

      o  DEC-AXPVMS-VMS721H1_ACRTL-V0200-4.PCSI


   PROBLEM SYMPTOM:

   System fails to boot after Version 7.3 upgrade completes.


   SOLUTION:

   To prevent the Version 7.3 files from being deleted, you must
   perform the following steps on your system prior to installing
   the OpenVMS Version 7.3 Operating System:

   1. Edit the file SYS$COMMON:[SYSUPD]VMS$REMEDIAL_OLD_FILES.TXT.

   Change the incorrect lines (as shown in the following table)
   with the corrected lines. Note that the lines may appear
   within the file in any order, not necessarily in the order of
   this table.
   _________________________________________________________________

   Incorrect lines
   _________________________________________________________________

   [SYSLIB]SYS$ICBM.EXE                      VMS721_DRIVER-V0200

   [SYSLIB]SMI$SHR.EXE                       VMS721_MANAGE-V0100

   [SYS$LDR]SYS$GFDRIVER.EXE _OLD            VMS721_VX1-V0200

   [SYSEXE]SYS$CONFIG.DAT_0LD                VMS721_VX1-V0200

   [SYSLIB]DECC$SHR_OLD                      VMS721H1_ACRTL-V0200

   [SYS$LDR]SYS$CPU_ROUTINES_2308.EXE        VMS721H1_CPU2308-V0100

   [SYSEXE]SYS$SMHANDLER_SLAVE_2308.EXE      VMS721H1_CPU2308-V0100
   _________________________________________________________________


   _________________________________________________________________

   Corrected lines
   ________________________________________________________________

   [SYSLIB]SYS$ICBM.EXE_OLD                  VMS721_DRIVER-V0200

   [SYSLIB]SMI$SHR.EXE_OLD                   VMS721_MANAGE-V0100

   [SYS$LDR]SYS$GFDRIVER.EXE_OLD             VMS721_VX1-V0200

   [SYSEXE]SYS$CONFIG.DAT_OLD                VMS721_VX1-V0200

   [SYSLIB]DECC$SHR.EXE_OLD                  VMS721H1_ACRTL-V0200

   [SYS$LDR]SYS$CPU_ROUTINES_2308.EXE_OLD    VMS721H1_CPU2308-V0100

   [SYSEXE]SYS$SMHANDLER_SLAVE_2308.EXE_OLD  VMS721H1_CPU2308-V0100
   _________________________________________________________________

   _________________________________________________________________

   Corrections explained
   _________________________________________________________________

   [SYSLIB]SYS$ICBM.EXE_OLD                  adds _OLD to name

   [SYSLIB]SMI$SHR.EXE_OLD                   adds _OLD to name

   [SYS$LDR]SYS$GFDRIVER.EXE_OLD             deletes a space

   [SYSEXE]SYS$CONFIG.DAT_OLD                changes 0 (zero) to O

   [SYSLIB]DECC$SHR.EXE_OLD                  adds .EXE in name

   [SYS$LDR]SYS$CPU_ROUTINES_2308.EXE_OLD    adds _OLD to name

   [SYSEXE]SYS$SMHANDLER_SLAVE_2308.EXE_OLD  adds _OLD to name
   _________________________________________________________________


   2. Close the SYS$COMMON:[SYSUPD]VMS$REMEDIAL_OLD_FILES.TXT file.

   3. Purge the previous version of the file.

   After changing the SYS$COMMON:[SYSUPD]VMS$REMEDIAL_OLD_FILES.TXT
   file, you can install the OpenVMS Version 7.3 Operating System
   kit using the documented installation instructions.


   ADDITIONAL COMMENTS:

   A remedial kit that automates this workaround will be available
   at the following web site:

      http://ftp.support.compaq.com/patches/.new/openvms.shtml


  *****************************< NOTE >***********************************
  *                                                                      *
  * INFORMATION IN THIS DOCUMENT REPRESENTS OPERATIONAL EXPERIENCES AND  *
  * SUGGESTIONS BY COMPAQ OR PARTNER EMPLOYEES.  COMPAQ SHALL NOT BE     *
  * RESPONSIBLE FOR ANY ERRORS OR OMISSIONS CONTAINED IN THIS DOCUMENT,  *
  * AND RESERVES THE RIGHT TO MAKE CHANGES TO IT WITHOUT NOTICE.         *
  *                                                                      *
  ************************************************************************