From: Mitchell, David R. [mitchell@WPI.EDU] Sent: Thursday, September 07, 2000 3:47 PM To: Info-VAX@Mvb.Saic.Com Subject: RE: dcps I went through this last summer. At the time I managed to come up with enough serial numbers (they need one for each firmware update so if you need to update several printers save yourself some time by collecting s/n's before you call) to convince HP to send me around 20 of these free upgrades. I thought that would be enough to cover all of the 4000's I knew about at the time plus a couple of spares should a request come in for a previously unknown printer. Unfortunately, I burned through them all and just a few days ago found that I needed (at least) one more. I just got off the phone with HP and was able to get them to send me two more firmware upgrades for free. I couldn't get the woman I spoke to to give me a name and phone number, but she said if someone else were to call and refer to a case number (either 1426112624 or 1426112847 - one for each SIMM their sending) the tech support person should be able to find everything they need. The part number also helps. I couldn't get her to send me the HP support document about the problems DCPS has with the 4000. It is marked for "internal use only", but the case number should hopefully help. Be _sure_ to stress that you know others that have called before and this is indeed a _free_ upgrade. Other ideas: I went through their phone tree and selected the option for HP Laserjets purchased within the last year. They never even brought up trying to charge me for the support call. Hope this helps... David -----Original Message----- From: rocoto@my-deja.com [mailto:rocoto@my-deja.com] Sent: Wednesday, September 06, 2000 9:28 AM To: Info-VAX@Mvb.Saic.Com Subject: RE: dcps In article , "Mitchell, David R." wrote: > I can't comment on the specific problems others are having, but I will say > that we have around sixty or so HP 4000's and 4050's in our production > environment that have been working fine using DCPS 1.7 ( and recently 1.8 ) > and IP_RawTCP printing. Several of the 4000's required a firmware update > from HP (free, if you can find a support person who knows what you're > talking about - the firmware must be "19980714 MB3.68" or newer) Would you possibly mind posting a name & a phone # for such a person? I've had absolutely no luck with this since my printer is beyond its ridiculously short 1-year "warranty" period (I just acquired it about a week ago expecting to be able to get it working with dcps). I was on the phone 2 hours yesterday trying to get these people to cough up even the part number for the firmware dimm... (5090-3341 for an HP 4000 N fwiw). It took quite some effort to even get a hold of their support people without having to eat a $25 per-call 'service' fee. (I suppose so they could 'diagnose' my problem). Anyway, after all that, they want $146 for the privilege of having postscript firmware that actually works. To say I'm not a happy HP customer would be quite an understatement. -- David Sent via Deja.com http://www.deja.com/ Before you buy.