Article 135069 of comp.os.vms:
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From: t_wade@eurokom.ie
Newsgroups: comp.os.vms
Subject: Re: Re HelpDesk software
Message-ID: <1995Nov29.171058.15131@vms.eurokom.ie>
Date: 29 Nov 95 17:10:58 +0200 (CET-DST)
References: <2@xwind.demon.co.uk> <49f4o6$ntk@nntpd.lkg.dec.com>
Distribution: world
Organization: EuroKom Conferencing Service
Lines: 28

In article <49f4o6$ntk@nntpd.lkg.dec.com>, everhart@star.enet.dec.com (Glenn C. Everhart) writes:
>
> A free help desk package exists on the freeware CD...
> It's pretty large, though I haven't tried it and can't speak of its
> features or limitations. Anyone care to?
>
> Glenn

There was some help desk package that was advertized on this list as a
freeware package utilizing WEB browsers as front ends.  What turned up on the
CD was a commercial product, giving a WEB page that you could get prices
from (not cheap).

What you got for free was the command line interface to the product, which
given that the product's main advantage was the ability to use WEB browsers
is pretty useless, and obviously just a ploy to get free distribution from
Digital.

Quite frankly, I don't know how this got past whoever made up the CDs.

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