From:	CRDGW2::CRDGW2::MRGATE::"SMTP::CRVAX.SRI.COM::RELAY-INFO-VAX"  2-NOV-1989 20:24
To:	MRGATE::"ARISIA::EVERHART"
Subj:	Re: SPRs on VMS (general query on HOW TO and specific 'C' problem)

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Date: 1 Nov 89 22:20:59 GMT
From: mitch@tcgould.tn.cornell.edu  (Mitch Collinsworth)
Organization: Program of Computer Graphics, Cornell University, Ithaca, NY
Subject: Re: SPRs on VMS (general query on HOW TO and specific 'C' problem)
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In article <1778@naucse.UUCP> jdc@naucse.UUCP (John Campbell) writes:
>I thought I read a while back that SPRs were now electronically submitted
>and the old forms were no longer needed.  Is this true?

Below is a message that was posted recently in comp.unix.ultrix concerning
this.  I *think* I reposted it here when I read it back then.  I have not
yet tried out this process to see how well it works.

>I guess I'd like to report the problem, but I'm hoping to avoid filling out
>those nasty forms...  Anyone know of a short-cut?  (We are on phone support
>if the customer center is a reporting agency.)

A good question.  I thought I read a few times that they were, but the one
time I asked them to do it they said I could tell them about it, but I'd
still have to fill out the form.  (This was before the message below was
posted.)

-Mitch Collinsworth
 mitch@squid.graphics.cornell.edu

----------------------------------------------------

Path: batcomputer!cornell!mailrus!tut.cis.ohio-state.edu!ucbvax!GARNET.BERKELEY.EDU!rusty
>From: rusty@GARNET.BERKELEY.EDU
Newsgroups: comp.unix.ultrix
Subject: SPR's via email
Message-ID: <8908071901.AA01561@garnet.berkeley.edu>
Date: 7 Aug 89 19:01:43 GMT
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You can use the following form to send an SPR to one of the following
email addresses:
 
	spradmin@csse.enet.dec.com
	spradmin%icarus.enet@decwrl.dec.com
 
 
Here are some notes from spradmin:
 
As the SPR submittor (your name/node should be in the "Submitted by"
field), you will receive an acknowledgement after the SPR is
processed, with the corporate SPR number which has been assigned.
 
In order to recognize which submittal we are acknowledging, it would
be helpful if you would include some type of identifier if the SUBJECT
line of the mail message.  For example, the DSIN sequence number (if
applicable), or the customer name and product, and/or a brief
description of the problem.
 
If you have any questions regarding the enet SPR submittal process,
please feel free to contact me.
 
Sheryl Caissie
SPR Administration
DTN 276-8826
ICARUS::CAISSIE
 
 
Here is a note from me:
 
I suggest looking at the paper SPR form when you fill out this form,
especially the cover sheet "DIRECTIONS FOR COMPLETING SPR FORM".
 
 
 
Here is the form:
 
 
Operating system:
 
Version:
 
Program or document:
 
Version or document part number:
 
Date:
 
Name:
 
Firm:
 
Address:
 
Customer number:
 
DEC office and contact person:
 
Do you have sources?:
 
Report type/priority:
( ) heavy system impact
( ) problem/error
( ) moderate system impact
( ) suggested enhancement
( ) minor system impact
( ) other
( ) no significant impact
( ) documentation/suggestion
 
Submitted by:
 
Phone:
 
Can the problem be reproduced at will?  yes ( ) no ( )
 
CPU type:
 
Serial number:
 
Memory size:
 
Distribution media:
 
System device:
 
Do not publish:
 
Could this spr have been prevented by
better or more documentation?  yes ( ) no ( )
 
Please explain in provided space below:
 
 
 
ALL SUBMISSIONS BECOME THE PROPERTY OF DIGITAL EQUIPMENT CORPORATION.